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Video Conferencing

APEX Video Conferencing System

Quickly and easily deploy any device to any device Video Conferencing for triple and quad play services.

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APEX Service Delivery Platform

Eliminate application silos, deliver significant savings, replace proprietary technologies, and reduce the need for specialized skills.

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OmniVox3D Application Server

Deploy multiple Voice, Video, SMS/Text, and
USSD services on a single platform supporting IP/IMS, 3G/4G (LTE), TDM/SS7 and converged networks.

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IVR CONSOLIDATION

Improve usage capacity and increase network optimization with multi-vendor and legacy IVR Consolidation.

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NETWORK IVR

Increase cost-efficiencies while supporting IP/IMS, 3G/4G (LTE), TDM/SS7, and converged environments on Network IVR.

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OMNIVIEW SERVICE CREATION

Design, Develop and Deliver all of your value-added and revenue-generating enhanced services from a single environment.

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Service Creation / OAM&P

OMNIVIEW OAM&P CONSOLE

Configure system-wide parameters and control locally and remotely distributed components of your solution from a single location.

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Service Creation / OAM&P

OMNIVIEW MONITORING CONSOLE

Visually track the real-time state of your calls and applications, as well as resource usage from a single screen.

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VIDEO IVR / IVVR

Increase revenue potentials by offering the latest in multi-media enhanced services, including Video IVR / IVVR.

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OmniVox3D, the Alternative to Envox*

OmniVox3D, the Alternative to Envox

Don’t let the acquisition of Envox by Syntellect slow down your business. Find out how to keep it moving with solutions from APEX.

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Network Operators and Value Added Service Providers across 95 countries rely on APEX Service Delivery Platforms and Application Servers for SIP/IMS multi-media enhanced services, such as IVR, Network IVR, Video IVR, Outbound IVR, IVR Consolidation, CRBT, ITR, IUR, Third-Party Call Control, Web 2.0 and Telecom 2.0 value-added services.
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Home LIBRARY APEX First Touch™ Self-Service Optimizer
APEX First Touch Self-Service Optimizer Print E-mail

APEX First Touch Self-Service Optimizer
The APEX First Touch Self-Service Optimizer includes a set of multi-modal Strategies and Tactics for pre- and post processing of customer service calls aimed at optimizing self-service IVR/IVVR systems.
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APEX First Touch IVR-IVVR Optimization Strategy
Enhancing the caller experience by recognizing the frequent caller and personalizing their experience.
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APEX First Touch Contact Steering Strategy
Quickly, efficiently and accurately route incoming contacts (via voice and video calls, SMS, USSD) to their destination, reducing call times.
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APEX First Touch Agent Pre-Queue Strategy
Reduce live-agent time and increase potential revenue through better use of caller hold-time.
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APEX First Touch SMS Customer Care
Offer Interactive Text Response (ITR) and rapidly steer “text conversations” to user-requested automated services.
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SIP Application Servers and Service Delivery Platforms (SDP) with Service Creation for Mobile and Fixed IVR, Network IVR, Video IVR, Outbound IVR,
IVR Consolidation, Video Conferencing, Interactive Text Response (ITR), and Interactive USSD Response (IUR) including Web 2.0 and Telecom 2.0 enhanced services.

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