Network Operators and Value Added Service Providers across 95 countries rely on APEX Service Delivery Platforms and Application Servers for SIP/IMS multi-media enhanced services, such as IVR, Network IVR, Video IVR, Outbound IVR, IVR Consolidation, CRBT, ITR, IUR, Third-Party Call Control, Web 2.0 and Telecom 2.0 value-added services. |
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Increasing Customer Loyalty with Enhanced Video Service Aumentando la Lealtad de Clientes con Servicios de Video Avanzados Cost-Effective TDM-IP Solution Smoothes Transition to an All-IP Network OmniVox3D on Stratus Fault Tolerant Servers APEX Case Study When confronted with increasing customer service calls, Telefonica Chile, the largest communications company in the country, needed to find a way to reduce the overall costs associated with these calls. The company decided to consolidate all of their outsourced call center IVR services by bringing them into the network and fully taking advantage of what Network IVR had to offer. This required not only the consolidation of multi-vendor and legacy IVR platforms, but also the transition from TDM to Telefonica Chile’s new SIP network. Additionally, there would be a need to enhance the existing IVR applications as more calls would be completely handled through automated self-services. Get Full Document |
IVR Consolidation, Video Conferencing, Interactive Text Response (ITR), and Interactive USSD Response (IUR) including Web 2.0 and Telecom 2.0 enhanced services. |
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