Technical Briefs – APEX

OmniVox3D Application Server
Built around web technologies for high volume services, OmniVox3D provides a strong and flexible execution environment delivering scalability and reliability to all engaged applications while providing the utmost flexibility for creating new applications.
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OmniVox3D Video IVR Application Server
Video is a key technology emerging in SIP and 3G Networks with OmniVox3D uniquely positioned as a single Application Server which can utilize multiple video-enabled media servers, as well as the legacy media servers used by its applications worldwide.
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OmniView Service Creation
With its browser-based environment, OmniView’s extensive feature set, along with its flexible user-defined commands, allow for almost any application to be designed and deployed on OmniVox3D for use in SIP, TDM, converged and wireless networks.
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SIP Session Manager
SIP Session Manager is a SIP Back-to-Back User Agent, a SIP proxy server that serves SIP User Agent end points. It interfaces with and manages other SIP devices such as media servers, SBCs and softswitches, and OmniVox3D uses it as its SIP interface.
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OmniVox3D Architecture
OmniVox3D's distributed architecture and scalable design provides the ideal solution for Carriers and Service Providers needing thousands of sessions, as well as enterprises needing as little as 24 sessions.
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OmniView OAM&P
OmniVox3D was designed from the ground up with OAM&P in mind. Its components connect in ways to allow for administering, maintaining and provisioning services and network devices from a centralized browser-based environment.
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OmniVoXML SIP Media Gateway
As a media gateway (or server), OmniVoXML provides a strong, flexible and open platform for delivering calls reliably to any third-party application server, including OmniVox3D.
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Technical Briefs – General

SIP IVR
Session Initiation Protocol (SIP) is an open, standards-based signaling protocol used to set up, modify and teardown multimedia sessions for Internet Telephony, Conferencing, Presence, Instant Messaging, and a host of other services.
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Video IVR
3G Tubing, Video Blogging, Video Conferencing, Video Ringback and Video Contact Centers are a few of the new enhanced services providing a more intuitive alternative to simple voice services, while creating additional value and differentiation.
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VoIP
Voice over Internet Protocol (VoIP) allows for telephone calls to be made using a computer data network, commonly the Internet. The OmniVox3D VoIP integration provides developers with the ability to create applications in SIP and H.323.
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SS7 and IVR
Signaling System #7 (SS7 or C7) is a standard signaling architecture for performing out-of-band signaling. With the OmniVox3D SS7 module, carriers/operators connect directly with the SS7 network and can deliver robust switching and routing applications.
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Service Creation & IVR
Service Creation Environments, like OmniView, significantly reduce the need for specialized skills in the service development field, reducing service deployment times, suggesting an increase in ARPU for each new service and application.
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IVR Redirection Server
OmniVox3D's Redirection Services provides the most architecturally efficient and cost effective method of processing massive amounts of calls in SIP and TDM networks, without necessarily providing answer supervision or media services.
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IVR and ASR
The open Automated Speech Recognition (ASR) support within OmniVox3D integrates with several speech engines, enabling developers to apply a speech-driven user interface to existing or new applications in their language of choice.
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VXML & IVR
Voice Extensible Markup Language (VXML) is a standard XML format for specifying IVR dialogs using voice-recognition, DTMF and speech generation technology. OmniVox3D has a VXML Dialog Generator to create VXML Scripts which drive VXML browsers.
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LDAP-IMAP and IVR
The LDAP-IMAP module for OmniVox3D provides developers with the ability to interface applications to LDAP-capable directory servers and IMAP4-capable message storage, building on investments already made on e-mail storage infrastructures.
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Python (ASP) Scripting Language and IVR)
The Python module for OmniVox3D provides developers the ability to create IVR applications using Python as the programming language. The Python integration resides in OmniVox3D using a WEB to VXML translation interface.
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Implementation Briefs

Dynamic Video Generator
OmniVox3D's Dynamic Video Generator (DVG) creates video content for Video IVR call dialogs. DVG creates screens of data personalized for the caller, accompanied by spoken announcements. DVG produces video content from templates coded in HTML.
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Web Services
The Web Services Module in the OmniView command pallet will invoke web service-based interfaces directly from the call flow. It will pass information to and from any web service, assigning the information to variables already used in the application.
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ISUP Loopback
The OmniVox3D SS7 ISUP Loopback module enables Advanced Intelligent Network (AIN) applications without having to invest in expensive AIN infrastructure, with the added benefit of reducing or eliminating media and network resources.
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SMPP
OmniVox3D users can push or pull SMS messages via the Short Message Peer-to-Peer (SMPP) Protocol, allowing Interactive SMS to be combined with Interactive Voice and Video within the same Application Server.
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Hook Command
The ability to write C++, C#, or Assembly Language to create a unique library of DLL's provides users of OmniVox3D the ability to modify functionality, create new functions, and develop custom interfaces to their own environments or third party software.
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Internationalization
The ability to speak different languages within your application is a key feature of OmniVox3D. An application must be allowed to create prompts in different languages, and have numbers, dates and times spoken correctly in each language, without interfering or modifying the application..
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ODBC
Application designers can create robust new applications with OmniVox3D's ODBC/SQL Commands. With these Commands, OmniVox3D can execute SQL commands and fetch/store/update records from ODBC-compatible databases.
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Product Briefs

APEX Service Delivery Platform (SDP)
Enabling the rapid deployment of converged Web 2.0 and Telecom 2.0 service bundles, while lowering the costs and risks associated with their deployment cycles.
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OmniVox3D Application Server
Deliver multiple voice, video and data services on a single platform supporting SIP/IMS, 3G/Mobile, TDM/SS7 and converged networks.
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OmniView Service Creation and OAM&P
Minimizing the time-to-market by accelerating both the design and development phases of the service deployment cycle
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Video IVR / IVVR / Interactive Video
Combining the simplicity of IVR with the advanced video capabilities of 3G networks and 3G-enabled handsets.
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Network IVR Consolidation
Improve usage capacity and improve network optimization with legacy and multi-vendor IVR Consolidation in SIP, TDM and hybrid networks.
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APEX Conferencing System
Quickly and easily create new audio and video conferencing services with web-based provisioning, e-mail/SMS notification and multimodal access..
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APEX Automatic Call Distributor (ACD)
The solution for hosted Call Centers by Network Operators or Enterprises needing to add ACD functionality to their in-house Call Center.
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Miscellaneous

Case Study – Telefonica Chile
APEX Case Study
When confronted with increasing customer service calls, Telefonica Chile, the largest communications company in the country, needed to find a way to reduce the overall costs associated with these calls. The company decided to consolidate all of their outsourced call center IVR services by bringing them into the network and fully taking advantage of what Network IVR had to offer. This required not only the consolidation of multi-vendor and legacy IVR platforms, but also the transition from TDM to Telefonica Chile’s new SIP network. Additionally, there would be a need to enhance the existing IVR applications as more calls would be completely handled through automated self-services.
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Increasing Customer Loyalty with Enhanced Video Service
APEX and Dialogic White Paper
To win in today's volatile wireless services market, service providers need to design, develop, and deploy new enhanced video services and be prepared to ramp them quickly when they become popular. The OmniVox3D® Application Server from APEX Voice Communications represents a unique and successful approach to this business challenge, seamlessly combining a powerful, open application server with a flexible application creation environment and a robust management interface. OmniVox3D benefits by using Dialogic® Host Media Processing Software to deliver media processing on standard servers rather than specialized hardware.
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Aumentando la Lealtad de Clientes con Servicios de Video Avanzados
APEX and Dialogic White Paper
Para ganar en el volátil mercado actual de servicios inalámbricos, los proveedores de servicios necesitan diseñar, desarrollar e implementer nuevos servicios avanzados de video y estar preparados a ofrecerlos rápidamente cuando se hacen populares. El Servidor de Aplicaciones OmniVox3D® de APEX Voice Communications representa un método único y exitoso a este desafío, combinando fácilmente un abierto y poderoso servidor de aplicaciones con un entorno flexible para creación de servicios y una interfaz de administración robusta. El OmniVox3D® se beneficia del robusto Software de Procesamiento de Medios de Dialogic® para procesamiento de medios que corre en servidores estándar en lugar de hardware especializado.
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Cost-Effective TDM-IP Solution Smoothes Transition to an All-IP Network
APEX and Dialogic White Paper
In today's transitional communications market, service providers need to be ready to deploy solutions that work equally well in both IP and TDM networks and that are easy to transition from TDM to IP. The multi-service OmniVox3D® Voice and Video Application Server from APEX Voice Communications has successfully met these business challenges. OmniVox3D uses Dialogic® Host Media Processing (HMP) Software for IP media resources within its platform and then uses the specially designed Dialogic® HMP Interface Boards (DNI Boards) to connect the IP platform to a TDM network as necessary. When customers are ready to move to all-IP solutions, they can simply remove the DNI Boards and transition to IP without changes to their application.
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OmniVox3D on Stratus Fault Tolerant Servers
Stratus Product Brief
Offer five-9 (99.999%) availability with OmniVox3D running on fault-tolerant servers from Stratus. This paring of APEX and Stratus provides a telecommunications-grade solution that is NEBS™ Level-3 certified and continuously available.
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