Technical Briefs – APEX

OmniVox3D Application Server
Built around web technologies for high volume services, OmniVox3D provides a strong and flexible execution environment delivering scalability and reliability to all engaged applications while providing the utmost flexibility for creating new applications.
Get Full Document

OmniVox3D Video IVR Application Server
Video is a key technology emerging in SIP and 3G Networks with OmniVox3D uniquely positioned as a single Application Server which can utilize multiple video-enabled media servers, as well as the legacy media servers used by its applications worldwide.
Get Full Document

OmniView Service Creation
With its browser-based environment, OmniView’s extensive feature set, along with its flexible user-defined commands, allow for almost any application to be designed and deployed on OmniVox3D for use in SIP, TDM, converged and wireless networks.
Get Full Document

SIP Session Manager
SIP Session Manager is a SIP Back-to-Back User Agent, a SIP proxy server that serves SIP User Agent end points. It interfaces with and manages other SIP devices such as media servers, SBCs and softswitches, and OmniVox3D uses it as its SIP interface.
Get Full Document

OmniVox3D XG Dialog Generator
OmniVox3D XG Dialog Generator is an interface between legacy VXML media gateways and OmniVox3D, extending the applicability of IP developed with OmniView to third-party manufacturers' VXML-based equipment on TDM or SIP networks.
Get Full Document

APEX SDP Architecture
APEX SDP's distributed architecture and scalable design provides the ideal solution for Carriers and Service Providers needing thousands of sessions, as well as enterprises needing as little as 24 sessions.
Get Full Document

OmniView OAM&P
OmniVox3D was designed from the ground up with OAM&P in mind. Its components connect in ways to allow for administering, maintaining and provisioning services and network devices from a centralized browser-based environment.
Get Full Document

OmniVoXML SIP Media Gateway
As a media gateway (or server), OmniVoXML provides a strong, flexible and open platform for delivering calls reliably to any third-party application server, including OmniVox3D.
Get Full Document

APEX Conferencing System
Due to the global presence of companies and the expanded mobility of today’s workforce, conferencing is a key business application. Conferencing systems need to be flexible and robust to meet the needs of this multi-modal and changing global marketplace.
Get Full Document

Technical Briefs – General

OmniVox3D Application Server
Built around web technologies for high volume services, OmniVox3D provides a strong and flexible execution environment delivering scalability and reliability to all engaged applications while providing the utmost flexibility for creating new applications.
Get Full Document

OmniVox3D Video IVR Application Server
Video is a key technology emerging in SIP and 3G Networks with OmniVox3D uniquely positioned as a single Application Server which can utilize multiple video-enabled media servers, as well as the legacy media servers used by its applications worldwide.
Get Full Document

OmniView Service Creation
With its browser-based environment, OmniView’s extensive feature set, along with its flexible user-defined commands, allow for almost any application to be designed and deployed on OmniVox3D for use in SIP, TDM, converged and wireless networks.
Get Full Document

SIP Session Manager
SIP Session Manager is a SIP Back-to-Back User Agent, a SIP proxy server that serves SIP User Agent end points. It interfaces with and manages other SIP devices such as media servers, SBCs and softswitches, and OmniVox3D uses it as its SIP interface.
Get Full Document

OmniVox3D XG Dialog Generator
OmniVox3D XG Dialog Generator is an interface between legacy VXML media gateways and OmniVox3D, extending the applicability of IP developed with OmniView to third-party manufacturers' VXML-based equipment on TDM or SIP networks.
Get Full Document

APEX SDP Architecture
APEX SDP's distributed architecture and scalable design provides the ideal solution for Carriers and Service Providers needing thousands of sessions, as well as enterprises needing as little as 24 sessions.
Get Full Document

OmniView OAM&P
OmniVox3D was designed from the ground up with OAM&P in mind. Its components connect in ways to allow for administering, maintaining and provisioning services and network devices from a centralized browser-based environment.
Get Full Document

OmniVoXML SIP Media Gateway
As a media gateway (or server), OmniVoXML provides a strong, flexible and open platform for delivering calls reliably to any third-party application server, including OmniVox3D.
Get Full Document

APEX Conferencing System
Due to the global presence of companies and the expanded mobility of today’s workforce, conferencing is a key business application. Conferencing systems need to be flexible and robust to meet the needs of this multi-modal and changing global marketplace.
Get Full Document
 

Implementation Briefs

Dynamic Video Generator
OmniVox3D's Dynamic Video Generator (DVG) creates video content for Video IVR call dialogs. DVG creates screens of data personalized for the caller, accompanied by spoken announcements. DVG produces video content from templates coded in HTML.
Get Full Document

Web Services
The Web Services Module in the OmniView command pallet will invoke web service-based interfaces directly from the call flow. It will pass information to and from any web service, assigning the information to variables already used in the application.
Get Full Document

VXML
OmniVox3D interfaces with SIP-based VoiceXML (VXML) media servers which execute VXML dialogs as a media server resource, leveraging the large pool of VXML scripts and VXML programmers, further enabling System Administrators when creating services in a SIP/IMS network.
Get Full Document

ISUP Loopback
The OmniVox3D SS7 ISUP Loopback module enables Advanced Intelligent Network (AIN) applications without having to invest in expensive AIN infrastructure, with the added benefit of reducing or eliminating media and network resources.
Get Full Document

SMPP
OmniVox3D users can push or pull SMS messages via the Short Message Peer-to-Peer (SMPP) Protocol, allowing Interactive SMS to be combined with Interactive Voice and Video within the same Application Server.
Get Full Document

Hook Command
The ability to write C++, C#, or Assembly Language to create a unique library of DLL's provides users of OmniVox3D the ability to modify functionality, create new functions, and develop custom interfaces to their own environments or third party software.
Get Full Document

Internationalization
The ability to speak different languages within your application is a key feature of OmniVox3D. An application must be allowed to create prompts in different languages, and have numbers, dates and times spoken correctly in each language, without interfering or modifying the application..
Get Full Document

ODBC
Application designers can create robust new applications with OmniVox3D's ODBC/SQL Commands. With these Commands, OmniVox3D can execute SQL commands and fetch/store/update records from ODBC-compatible databases.
Get Full Document
 

Product Briefs

APEX Product Briefs Portfolio
This Portfolio includes all of the Product Briefs listed below in a single PDF. For the best experience, open this PDF Portfolio in Acrobat 9 or Adobe Reader 9, or later. To download the latest Adobe Reader, click here.
Get Full Document

APEX Service Delivery Platform (SDP)
Enabling the rapid deployment of converged Web 2.0 and Telecom 2.0 service bundles, while lowering the costs and risks associated with their deployment cycles.
Get Full Document

OmniVox3D Application Server
Deliver multiple voice, video and data services on a single platform supporting SIP/IMS, 3G/Mobile, TDM/SS7 and converged networks.
Get Full Document

OmniView Service Creation Environment and OAM&P Console
Minimizing the time-to-market by accelerating both the design and development phases of the service deployment cycle.
Get Full Document

APEX Video Conferencing System
Quickly and easily deploy any device to any device Video Conferencing services for triple and quad play.
Get Full Document

Interactive Voice Response (IVR) System
Service high call volumes efficiently, reduce costs by off-loading Live Agents, and improve the customer experience with self-service IVR.
Get Full Document

Interactive Voice & Video Response (IVVR) System
Combining the simplicity of IVR with the advanced video capabilities of 3G networks and 3G-enabled handsets.
Get Full Document

Interactive Text Response (ITR) System
Enable personalized and consistent interactive communications with your customers in their preferred method of communications.
Get Full Document

Interactive USSD Response (IUR) System
Enables Network Operators to create high-speed, real-time, session based, interactive communications between the user and the application.
Get Full Document

Text-Based Self-Service Customer Care
Automate two-way, interactive textbased communications and engage the new generation of mobile users while lowering operating expenses.
Get Full Document

Text-Based Self-Service Customer Care (Spanish)
Automatice las comunicaciones bidireccionales de mensajes de texto y capte a las nuevas generaciones de usuarios bajando los costos operativos.
Get Full Document

Network IVR Consolidation
Improve usage capacity and improve network optimization with legacy and multi-vendor IVR Consolidation in SIP, TDM and hybrid networks.
Get Full Document

APEX Conferencing System – Audio
Quickly and easily create new audio conferencing services with e-mail and SMS notification, web-based provisioning, and multimodal access.
Get Full Document

APEX Prepaid System
Offer prepaid services with flexible rating schemes, multiple currencies, and multi-level marketing, with carrier-class scalability, reliability security.
Get Full Document

APEX Automatic Call Distributor (ACD)
The solution for hosted Call Centers by Network Operators or Enterprises needing to add ACD functionality to their in-house Call Center.
Get Full Document

APEX Outbound TeleMarketing (OTM)
Rapidly implement cost-effective, revenue-generating and personalized proactive notification (outbound IVR) campaigns.
Get Full Document
 

APEX First Touch™ Self-Service Optimizer

APEX First Touch Self-Service Optimizer
The APEX First Touch Self-Service Optimizer includes a set of multi-modal Strategies and Tactics for pre- and post processing of customer service calls aimed at optimizing self-service IVR/IVVR systems.
Get Full Document

APEX First Touch IVR-IVVR Optimization Strategy
Enhancing the caller experience by recognizing the frequent caller and personalizing their experience.
Get Full Document

APEX First Touch Contact Steering Strategy
Quickly, efficiently and accurately route incoming contacts (via voice and video calls, SMS, USSD) to their destination, reducing call times.
Get Full Document

APEX First Touch Agent Pre-Queue Strategy
Reduce live-agent time and increase potential revenue through better use of caller hold-time.
Get Full Document

APEX First Touch SMS Steering Tactic
Offer Interactive Text Response (ITR)and rapidly steer “text conversations” to user-requested automated services.
Get Full Document

Miscellaneous

Case Study – Telefonica Chile

Increasing Customer Loyalty with Enhanced Video Service
APEX and Dialogic White Paper
To win in today's volatile wireless services market, service providers need to design, develop, and deploy new enhanced video services and be prepared to ramp them quickly when they become popular. The OmniVox3D® Application Server from APEX Voice Communications represents a unique and successful approach to this business challenge, seamlessly combining a powerful, open application server with a flexible application creation environment and a robust management interface. OmniVox3D benefits by using Dialogic® Host Media Processing Software to deliver media processing on standard servers rather than specialized hardware.
Get Full Document

Aumentando la Lealtad de Clientes con Servicios de Video Avanzados
APEX and Dialogic White Paper
Para ganar en el volátil mercado actual de servicios inalámbricos, los proveedores de servicios necesitan diseñar, desarrollar e implementer nuevos servicios avanzados de video y estar preparados a ofrecerlos rápidamente cuando se hacen populares. El Servidor de Aplicaciones OmniVox3D® de APEX Voice Communications representa un método único y exitoso a este desafío, combinando fácilmente un abierto y poderoso servidor de aplicaciones con un entorno flexible para creación de servicios y una interfaz de administración robusta. El OmniVox3D® se beneficia del robusto Software de Procesamiento de Medios de Dialogic® para procesamiento de medios que corre en servidores estándar en lugar de hardware especializado.
Get Full Document

Cost-Effective TDM-IP Solution Smoothes Transition to an All-IP Network
APEX and Dialogic White Paper
In today's transitional communications market, service providers need to be ready to deploy solutions that work equally well in both IP and TDM networks and that are easy to transition from TDM to IP. The multi-service OmniVox3D® Voice and Video Application Server from APEX Voice Communications has successfully met these business challenges. OmniVox3D uses Dialogic® Host Media Processing (HMP) Software for IP media resources within its platform and then uses the specially designed Dialogic® HMP Interface Boards (DNI Boards) to connect the IP platform to a TDM network as necessary. When customers are ready to move to all-IP solutions, they can simply remove the DNI Boards and transition to IP without changes to their application.
Get Full Document

OmniVox3D on Stratus Fault Tolerant Servers
Stratus Product Brief
Offer five-9 (99.999%) availability with OmniVox3D running on fault-tolerant servers from Stratus. This paring of APEX and Stratus provides a telecommunications-grade solution that is NEBS™ Level-3 certified and continuously available.
Get Full Document