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APEX Service Delivery Platform

Eliminate application silos, deliver significant savings, replace proprietary technologies, and reduce the need for specialized skills.

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OmniVox3D Application Server

Deploy multiple voice, video and data services on a single platform supporting SIP/IMS, 3G/Mobile, TDM/SS7 and converged networks.

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CONSOLIDATION

Improve usage capacity and increase network optimization with multi-vendor and legacy IVR Consolidation.

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NETWORK IVR

Increase cost-efficiencies while supporting SIP/IMS, 3G/Mobile, TDM/SS7, AIN/IN and converged environments on Network IVR.

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OMNIVIEW SERVICE CREATION

Design, Develop and Deliver all of your value-added and revenue-generating enhanced services from a single environment.

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Service Creation / OAM&P

OMNIVIEW OAM&P CONSOLE

Configure system-wide parameters and control locally and remotely distributed components of your solution from a single location.

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Service Creation / OAM&P

OMNIVIEW MONITORING CONSOLE

Visually track the real-time state of your calls and applications, as well as resource usage from a single screen.

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VIDEO IVR / IVVR

Increase revenue potentials by offering the latest in multi-media enhanced services, including Video IVR / IVVR.

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20 YEARS OF GLOBAL SUCCESS

“… dedicated employees, passion for product excellence, tireless and unwavering commitment to Customer satisfaction…”

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OmniVox3D, the Alternative to Envox*

OmniVox3D, the Alternative to Envox

Don’t let the acquisition of Envox by Syntellect slow down your business. Find out how to keep it moving with solutions from APEX.

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Network Operators and Value Added Service Providers across 95 countries rely on APEX Service Delivery Platforms and Application Servers for SIP/IMS multi-media enhanced services, such as IVR, Network IVR, Video IVR, Outbound IVR, IVR Consolidation, CRBT, Third-Party Call Control and a host of Web 2.0 and Telecom 2.0 value-added services.
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Home TECHNOLOGIES IVR and Service Creation
IVR and Service Creation Print E-mail

OmniView®, the Service Creation Environment of OmniVox3D, has been the leading graphical user interfaces (GUI) for designing, developing, testing, deploying and managing enhanced telecommunications services since it was introduced in 1992. Over the years, OmniView has collected dozens of awards from publications and trade shows, as well as countless accolades from users. OmniVox3D and OmniView together give Service Providers the capability to create applications without regard to the protocol they will be running (i.e. E1, T1, SS7), allowing applications to be written once and deployed multiple times worldwide, minimizing even further services deployment times.

By adding Service Creation to OmniVox3D, Service Providers and Enterprises alike are able to rapidly add services to their network, turning what once was an arduous task into an easy, open, standards-based application environment.

OmniView's web-based development tool provides a single integrated environment to design, develop, test, deploy and manage a large suite of enhanced services. This integration gives application developers the power to decrease implementation times while still ensuring application robustness. OmniView's built in OAM&P capabilities give developers the tools to monitor these applications and make performance decisions based on provided data.

Service Creation

Among other things, OmniView allows for the following key functionalities...

  • Service Creation/Application Development
  • Prompt Management Recording/Playback
  • Call Routing Management
  • Real-Time Monitoring of Applications
  • Real-Time Monitoring of Devices
  • Resource Monitoring
  • Reporting

The applications developed with OmniView cover a broad spectrum of industries and services around the world. Some of the more common applications which have been deployed include...

Automated Collect Calling Internet Call Waiting
Voice/Video Mail Unified Voice/Video Messaging
Business Voice/Video Conferencing Prepaid Voice/Video Calling Cards
Prepaid Wireless Prepaid Residential
Video IVR Wireless E-mail
Network Announcements Directory Assistance
Automatic Call Distribution Phone Centers
Auto Attendant Postpaid Billing
Carrier Billing Video Ringback
TDM-VoIP Gateway IP Media Server
Interactive Voice/Video Response Outbound Telemarketing

The coupling of OmniView's technologically rich command set, with its ability to openly and easily integrate third party products, delivers a solution for Service Providers and Enterprises looking to lower development costs and increase developer productivity.

 

SIP Application Servers and Service Delivery Platforms for Network IVR, Video IVR, Outbound IVR, and IVR Consolidation including Web 2.0 and Telecom 2.0 enhanced services.

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