Network Operators and Value Added Service Providers across 95 countries rely on APEX Service Delivery Platforms and Application Servers for SIP/IMS multi-media enhanced services, such as IVR, Network IVR, Video IVR, Outbound IVR, IVR Consolidation, CRBT, ITR, IUR, Third-Party Call Control, Web 2.0 and Telecom 2.0 value-added services. |
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| IVR / IVVR / ITR / IUR Systems Overview |
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Regardless of the time of day or where they may be, today's subscribers don't simply want instant access to information and their contacts, they demand it. As a Network Operator, Value Added Service Provider (VASP), Contact Center, or Enterprise, your options are limited to meeting these demands or losing them to the competition, eroding your customer base and directly impacting your bottom line. Everyday, hundreds of Network Operators, VASPs, and Contact Centers, as well as thousands of Enterprises globally, rely on IVR systems based on the APEX Service Delivery Platform (APEX SDP™) and OmniVox3D Application Server to address these and other critical issues, helping them enhance customer loyalty. OmniVox3D is the ideal platform for Designing, Developing and Delivering today’s varied multi-media voice (IVR), video (IVVR), SMS/text (ITR) and USSD (IUR) services, starting with its browser-based IVR Service Creation Environment, which gives complete control of the application from the IVR design phase to the IVR deployment stage. As the core component of the APEX SDP, OmniVox3D's service execution environment is the foundation for services on a variety of networks, including 3G/Mobile, SIP/IMS, TDM/SS7, IN/AIN, and converged. Finally, The APEX SDP is an IVR/IVVR/ITR/IUR Platform with the unique ability to run multiple services on a single Platform, increasing itsoverall value. A key differentiator of the APEX SDP is that multiple features are integrated into the Multi-Service Platform, working seamlessly together and making voice, video, SMS/text and USSD services simpler and more profitable to offer.
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IVR Consolidation, Interactive Text Response (ITR), and Interactive USSD Response (IUR) including Web 2.0 and Telecom 2.0 enhanced services. |
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