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Network Operators and Value Added Service Providers across 95 countries rely on APEX Service Delivery Platforms and Application Servers for SIP/IMS multi-media enhanced services, such as IVR, Network IVR, Video IVR, Outbound IVR, IVR Consolidation, CRBT, ITR, IUR, Third-Party Call Control, Web 2.0 and Telecom 2.0 value-added services. |
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| IVR / IVVR / ITR / IUR Service Creation and OAM&P |
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OmniView is the end-to-end, browser-based Service Creation Environment and OAM&P (Operation, Administration, Maintenance & Provisioning) Console of the award-winning OmniVox3D® Application Server, the core component of the APEX Service Delivery Platform (APEX SDP™). SCE OAM&P OmniLite  Architected for Designing and Developing voice, video, SMS/text, USSD, web services, speech, database and all other application types in the same environment and manner, OmniView shields developers from having to resort to low-level programming languages, yet allows for the most complex mission-critical and revenue-generating services to be deployed and managed. Together with OmniVox3D as the service Delivery engine, OmniView defines the complete caller experience and gives Network Operators, Value Added Service Providers, Call/Contact Centers and Enterprises the ability to rapidly add services to their network, turning what once was an arduous task into an easy, open, standards-based application environment. A key feature of OmniView-based applications is that they can be developed without regard to the underlying protocol (i.e. SIP, E1/T1, SS7), allowing applications to be written once and deployed multiple times. Additionally, the coupling of OmniView's technologically rich command set, with its ability to openly and easily integrate third party products, delivers a solution that lowers development cost, increases developer productivity, and further minimizes service deployment times while still ensuring application robustness.
The OAM&P Console of OmniView addresses the management (maintain, modify, monitor) of services in the network, from a centralized, browser-based location and in real time, with statistical, application and call processing information. Broken into five key management areas of Configuration, Network, Application Provisioning, Fault, and Performance, the OAM&P Console effectively aids in assessing key performance indicators in order to ensure resources are available and properly utilized so the most accurate business decisions can be made. The OAM&P Console’s capabilities are designed and architected to provide the tools necessary to Maintain, Modify, and Monitor applications to make performance decisions based on the provided data, and also have total control over the network of Application, Media and Signaling Servers. The flexibility and feature rich capabilities of the OAM&P Console stems from the following key requirements:
Although one of the key design features of OmniVox3D and OmniView is the rapid deployment of applications, they are targeted to software engineers and application developers, not call or contact center customer service representatives (CSRs). However, with OmniLite, CSRs have the ability to modify applications as they see fit, without having to access call flows developed in OmniView, or relying on developers and engineers. To eliminate the possibility of critical errors, the changes allowed by the simple menu-based interface are specifically limited to prompts, menu changes, variable assignments and application publishing. Access to the OmniLite web portal is done using an Internet Explorer web browser. The system may reside on a local network server or web server, or may be accessed remotely via company Intranet or via the Internet, depending on how the system is set up and configured. With OmniLite, organization can now customize applications even faster to meet the demands of their customers. Back to Top |
IVR Consolidation, Interactive Text Response (ITR), and Interactive USSD Response (IUR) including Web 2.0 and Telecom 2.0 enhanced services. |
