At APEX Voice Communications customer satisfaction is our top priority. Our knowledgeable sales and support teams raise the customer care bar to the highest level. Here are just a few testimonials from some of our satisfied clients:
Telcel is Mexico’s largest cellular service provider, and a division of Telmex, Mexico’s largest local and long distance service provider. Currently, Telcel has coverage in all of Mexico, divided into 9 regions, 8 of which use APEX products in providing different services through our network. We have benefited tremendously with the local and remote support services and have also been very pleased with the training.
Jair Torres Ugalde - Systems Coordinator
Actel is the largest provider of Premium IVR and SMS numbers in the entire Middle East. With a network of 6 offices in 6 countries, we offer IVR hosting services for the top TV stations in the region for programs such as Who Wants to be a Millionaire, Start Academy, Star Search, the Mint, 9Live and many more. We have been using the APEX Platforms for IVR for 10 years without facing major problems. When it was time for upgrading, we chose the APEX Platforms again.
Edward Aoun – President
Globalstar de Mexico is a satellite service provider in Mexico. We have installed the APEX Billing System (ABS) in conjunction with the APEX Messaging System (AMS) in March of 2001.These Platforms have been installed and maintained by APEX according to plan since then. We are very pleased with our relationship with APEX as a telecommunications equipment supplier as they were highly professional through the implementation of all projects. We definitely recommend APEX as a supplier.
Luis Morales – Engineering Subdirector
Globalstar de Mexico
Tesys is a telecommunications service provider in Asuncion, Paraguay serving Antelco, the national state-owned PTT. Tesys, in conjunction with Antelco, have been providing voice messaging services to the entire country of Parayuay since 1999 using the APEX Messaging System (AMS). We are very pleased with the performance of the AMS Platform, with the timely project implementation as well as the technical support provided by APEX. We do not hesitate to recommend APEX Voice Communications as a supplier of voice messaging platforms.
Roy Brown – President
Protel is the fourth largest long distance service provider in Mexico. We have replaced our existing Intelligent Network-based prepaid long distance system for an APEX Prepaid System because of its flexibility, scalability and ease of use. Operadora Protel S.A.Due to our success in promoting prepaid-based services we have been consistently increasing capacity of the APS Platform. Traffic capacity has peaked at about 22.5 million minutes per month. Through the years we have also purchased other APEX products for various enhanced services applications, including IVR and CTI for our call centers. We definitely recommend APEX as a supplier.
Juan Jose Furukawa – COO Operadora
IDTS is a telephony service provider and value added reseller of telephony equipment in Austria. We have worked with several IVR platforms over the years, but APEX remains our preferred supplier because of its product’s reliability, flexibility, scalability and ease of use. Due to our success in promoting Value added Services, we have been consistently increasing capacity of the IVR platforms. The APEX platforms have been deployed together with the biggest names in the Austrian market, including the second largest Austrian telecommunications company, Cyberton, and the largest broadcaster in Austria, ORF/Ö3. We are very pleased with APEX and its products and definitely recommend them as a supplier.
Walter Böck – Managing Director
Voice FX provides hosted interactive voice response services, supported by advanced speech recognition and text-to-speech technologies, for corporate America. Our services include large scale IVR, acquisition programs, balance transfer, up sells, transfer to live operators, call migration, customer services, overflow and data transcription.Voice FX. I want to thank you and the members of your staff for helping us develop Voice FX's first APEX/NUANCE IVR application. I really appreciate how your staff went "above and beyond the call of duty" to help get this project off the ground. I look forward to working with you folks on future projects.
George LaRue – Chief Engineer
GM PCS is a leading satellite telephony service provider over Globalstar, Iridium and Inmarsat infrastructure. We have been using the APEX Prepaid System and its enhanced service environment, OmniView, since 2001. We are very pleased with the APEX platform. Installation went according to the very comprehensive Statement of Work provided for the project. The APEX technical support team is always responsive. We were so pleased with the APEX Prepaid System that we also purchased the postpaid modules to replace our existing billing platform. We have also ordered a special customized module, which was very reasonably priced by APEX. We recommend the APEX Prepaid System to anyone who requires high quality prepaid telephony services. Not only for the superb capabilities of the System, but also for the people at APEX who are most helpful.
Jon Klein – General Manager
Dairylea Cooperative is a multi faceted, agricultural service organization cooperatively owned by approximately 2,800 northeast dairy farmers. Dairylea is the largest milk-marketing organization based in the Northeast. It sells more than 5 billion pounds of raw milk annually through a milk-marketing network that reaches from Maine to Ohio to Maryland.Darylea CooperativeDairylea is currently using APEX's OmniVox System to allow the farmers to call in and receive their milk test results 24 hours a day, 7 days a week. The few times we have had a problem, I've found APEX's technical support to be very responsive. After emailing a 1support request, I've always received a response within a couple of hours. I had one issue that I needed help with right away but when I submitted the request the California office wasn't open yet so I thought it would be a while before I would receive a response. However, I ended up getting a response right away from the German office. I would recommend without hesitation APEX's OmniVox System to anyone who is thinking about purchasing an IVR system.
Jennifer Wheeler – Programmer
As Paraguay's leading mobile telephony and internet service provider, Nucleo has had APEX Enhanced Services Platforms installed at our site, and we recently placed an order to install your SS7 Signaling Gateway at the same site. According to your Statement of Work, you required 8 days to install, test and sign-off on this project. I am writing you to comment on both your field engineer and your installation process. Your field engineer arrived Friday afternoon and was at the site that evening starting on the installation. By the following Monday, she was done with the installation and was given the sign-off on Tuesday morning. Not only was your field engineer knowledgeable on the product and the installation process, but she was also finished in only 4 days, half the time expected. Thank you and I would strongly recommend APEX to anyone who is looking for a professional organization with the industry’s leading products.
Tomas Acosta – Administrator
Netcom is a service provider and systems integrator in El Salvador, and we have had a relationship with APEX since 1996 as both a customer and a value added reseller. We have resold APEX products to major telecom service around the world, including Colombia, Paraguay, Mexico, Bolivia and Cambodia. Netcom and our entire APEX customers are extremely happy with the quality of the products and the professionalism of the services rendered by APEX. We are very pleased to recommend APEX.
Rodolfo Machon – President & CEO
ATENTO Argentina una empresa que prove servicios de valor agregad, utiliza la plataforma de multi-servicios de valor agregado de APEX para aplicaciones de Respuesta Hablada Interactiva (IVR) para nuestros centros le llamadas. La plataforma APEX además de resultar robusta y flexible nos ofrece una interfase de creación de servicios extremadamente amigable, permitiéndonos el poder crear y modificar aplicaciones de valor agregado en cuestión de horas. No dudamos en recomendar las soluciones de APEX para aplicaciones de valor agregado.
Pablo M. Serra – Gerente de Sistemas
El motivo de la presente es para recomendar a la empresa APEX. Marcatel una empresa líder y dedicada a proveer servicios integrales de telecomunicaciones con los más altos estándares de calidad en México y Estados Unidos. La cual durante Mayo del 2004 en iniciamos un proyecto de proveer nuevos servicios de valor agregado, en donde con la colaboración APEX se realizó la implementación de la solución APEX Multi-Service Platform, con el cual se inició la expansión para ofrecer servicios de tarjetas de prepago y pospago. Como resultado Marcatel actualizó la infraestructura actual y al mismo tiempo nos permitió mayor flexibilidad para crear o modificar servicios de IVR, Conferencia, Voice Mail, Voice Activated Dialing y Recarga, con lo que se redujo al 70% los tiempos de respuesta para la creación o modificación de los servicios que demandan nuestros clientes. APEX se destaca por la rapidez para identificar necesidades del cliente y los tiempos aceptable para la puesta en servicio. Además de tener personal técnicamente calificado para los servicios que ofrece. Actualmente tenemos relación con el equipo de trabajo de APEX, para identificar nuestras nuevas necesidades, además de contar con el soporte técnico durante cualquier situación de contingencia. En mi opinión y con lo ya expuesto anteriormente APEX está calificado y tiene la experiencia para proveer soluciones emergentes en telecomunicaciones.
Julio A. Morales Fernández – Supervisor
de Red Inteligente Marcatel
EMTELSA Empresa de Telecomunicaciones y Servicios Agregados S.A E.S.P. de Manizales Colombia una de las primeras empresas en prestar servicios y tecnología de avanzada en telefonía en su región. utiliza la plataforma Multi Servicios de valor agregado MSP de APEX, para brindar el servicio de correo de voz y servicios de IVR a sus clientes. La plataforma de servicios a la ciudad de Manizales y en un futuro cercano a la ciudad de Pereira de los usuarios de correo de voz. La plataforma se encuentra conectada a la red de EMTELSA por medio de enlaces de Señalización Siete. A su vez EMTELSA corre sobre la misma plataforma multi-servicios MSP varios servicios de IVR. Dichas aplicaciones han sido desarrolladas con el ambiente de Creación de Servicios OmniView que provee una interfase poderosa y amigable para la creación de servicios en forma eficiente y rápida. No dudamos en recomendar a APEX Voice Communications para aplicaciones de valor agregado.
Ignacio Arango Martínez – Gerente Técnico