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and Video IVR, or call us at +1 818.379.8400
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APEX Service Delivery Platform

Eliminate application silos, deliver significant savings, replace proprietary technologies, and reduce the need for specialized skills.

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OmniVox3D Application Server

Deploy multiple voice, video and data services on a single platform supporting SIP/IMS, 3G/Mobile, TDM/SS7 and converged networks.

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CONSOLIDATION

Improve usage capacity and increase network optimization with multi-vendor and legacy IVR Consolidation.

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NETWORK IVR

Increase cost-efficiencies while supporting SIP/IMS, 3G/Mobile, TDM/SS7, AIN/IN and converged environments on Network IVR.

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OMNIVIEW SERVICE CREATION

Design, Develop and Deliver all of your value-added and revenue-generating enhanced services from a single environment.

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Service Creation / OAM&P

OMNIVIEW OAM&P CONSOLE

Configure system-wide parameters and control locally and remotely distributed components of your solution from a single location.

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Service Creation / OAM&P

OMNIVIEW MONITORING CONSOLE

Visually track the real-time state of your calls and applications, as well as resource usage from a single screen.

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VIDEO IVR / IVVR

Increase revenue potentials by offering the latest in multi-media enhanced services, including Video IVR / IVVR.

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20 YEARS OF GLOBAL SUCCESS

“… dedicated employees, passion for product excellence, tireless and unwavering commitment to Customer satisfaction…”

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OmniVox3D, the Alternative to Envox*

OmniVox3D, the Alternative to Envox

Don’t let the acquisition of Envox by Syntellect slow down your business. Find out how to keep it moving with solutions from APEX.

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Network Operators and Value Added Service Providers across 95 countries rely on APEX Service Delivery Platforms and Application Servers for SIP/IMS multi-media enhanced services, such as IVR, Network IVR, Video IVR, Outbound IVR, IVR Consolidation, CRBT, Third-Party Call Control and a host of Web 2.0 and Telecom 2.0 value-added services.
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APEX Voice Communications is a market leader in multi-service Application Servers and Service Delivery Platforms (SDPs) for interactive voice, video and data enhanced services (IVR, Video IVR / IVVR). Since 1989, our products have enabled wireless and wireline Network Operators and Value Added Service Providers (VASPs) worldwide to generate revenue, minimize churn, and ensure scalability and flexibility, as market demands grow and user needs change. Our products are engineered to be network independent, making them ideal next-generation platforms for 3G, SIP/IMS, TDM/SS7, AIN/IN and converged networks.

We offer an extensive portfolio of open, standards-based platforms and solutions, equipping our customers with the products and services they need. With over 15,000 installations across 95 countries, including more than 250 Network Operators and Value Added Service Providers, our Application Servers, Service Delivery Platforms and Service Ready Solutions are the foundation for value-added multi-media services.

At APEX, we give our customers choices, everything from software only purchases, to complete solutions that include consultative services, to OEM partnerships. Our goal is to provide options that best suit our customer's business requirements. As a leader, APEX will continue to increase the value we bring to our customers by providing products that enhance the end-user experience and increase customer satisfaction, allowing companies to remain competitive in their markets worldwide.

The APEX Advantage

  • Product - we provide our customers with proven technically sophisticated products that reduce the time, cost, and complexity of deploying services.
  • Reliability - mission-critical services do not allow for down-time, which is why our products support "uptime maintenance" and we offer five-9 (99.999%) fault tolerant servers from Stratus.
  • Interoperability - to eliminate untimely third-party interoperability issues, our products interface to other network components through open industry standards.
  • Standards - with an open architecture design, our products support industry standards, including SIP, IMS, MSML/MOML, MSCML, VXML, MRCP, 3G-324M, Diameter RADIUS and .NET.
  • Scalability - as market demands grow, so do our customers' need to grow, which is why all our products are modularly scalable, eliminating the need for "forklift upgrades".
  • Flexibility - our products are "network agnostic" requiring no call flow modifications to run on different networks, including 3G, IP, IMS, TDM and converged.
  • Modularity - our modularly designed products allow for the rapid integration of new technologies, ensuring our customers stay ahead of their competition with the latest offerings.
  • Quality - to offer our customers the "best-in-class", we are dedicated to providing the highest-quality products, technical support, educational, and professional services.
  • Experience - our staying power as a market leader since 1989 comes from putting into practice the knowledge we have gained from our experiences over 20 years.
  • Efficiency - we make it our goal to get our customers up and running as quickly as possible, minimizing their time-to-market, while maximizing their time-in-market.
  • Commitment - we are committed to our customers' long-term success, which is why we continuously assist them in efficiently managing and maintaining their systems after deployment.
  • People - our employees are the reason for our success, with each and every one of them understanding that our success as a company is dependent on the success of our customers.
  • Partners - to ensure that we only use the best products in the market, we team up with the most influential and trusted Technology Partners in the industry.

APEX's Market Opportunity

The Yankee Group forecasts the market for telecom-grade, SIP-based Application Servers will reach $4.7 billion by 2009, as they are deployed for a myriad of enhanced IP services, as well as for service mediation and other application routing functions within the IP network. Yankee Group also believes the opportunity for SIP-based Application Servers will be fully exploited by the advent of IP Multimedia Subsystems (IMS) within carrier IP core networks, as well as the emergence of robust Service Delivery Platforms within service provider's networks.

 

SIP Application Servers and Service Delivery Platforms for Network IVR, Video IVR, Outbound IVR, and IVR Consolidation including Web 2.0 and Telecom 2.0 enhanced services.

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