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APEX Voice Communications - IVR /IVVR / SIP Application Servers

Text-Based Self-Service Customer Care

Mobile Network Operators face a myriad of customer care challenges, including how to efficiently and cost-effectively address the needs of the low ARPU segment of their subscriber base. Although self-service customer care (SSCC) has been used to address this challenge, the method of communications has not been ideal. Add a comment
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Call/Contact Centers and Texting

Last week I finally signed up for my bank’s text-based service and came to realize I wasn’t missing much, as it only offers alerts around my account balances (one-way interaction). With SMS among the most ubiquitous communication tools on the planet – billions of users worldwide according to Portio Research – I would think that any organization with a call/contact center would

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APEX First Touch Awarded Product of the Year

The APEX First Touch Self-Service Optimizer was recently awarded the “2010 Product of the Year” award in the Best Contact Center Solutions category by Customer Interaction Solutions (CIS) magazine. This announcement comes only a couple of months after APEX First Touch was awarded the “Best of Show” at ITEXPO, further underscoring Add a comment
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Customize Applications without Accessing Call Flows

Voice and video enhanced services are commonly designed, developed, delivered and hosted by the IT or engineering department of mobile Network Operators. However, it is the Marketing, Call/Contact Center, Self-Services and Value-Added Services departments that are on the “front line” Add a comment
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Is 2011 the Year for Video IVR?

We hope so, as it was supposed to be 2008, then 2009, then 2010. Everyone agrees that Video IVR (or IVVR) brings tremendous advantages over traditional (voice) IVR, so let’s take a look at three noteworthy changes that could contribute to making 2011 “the” year for Video IVR: Add a comment
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SIP Application Servers and Service Delivery Platforms (SDP) with Service Creation for Mobile and Fixed IVR, Network IVR, Video IVR, Outbound IVR,
IVR Consolidation, Video Conferencing, Interactive Text Response (ITR), and Interactive USSD Response (IUR) including Web 2.0 and Telecom 2.0 enhanced services.