Voice/Video Messaging

Messaging continues to be one of the most successful services offered by service providers around the world, based on the exponential increase in the “virtuality” of messages (non-real-time communications). However, its capabilities have come a long way, with today’s messaging systems needing to handle e-mail, fax, text, and now with SIP and 3G networks, video. In other words, allowing for multiple devices to access multiple message formats from multiple locations.

As new service providers need to deploy, and existing service providers need to replace aging systems, the APEX Messaging System (AMS), based on the industry leading OmniVox3D Application Server, becomes a clear choice. With its carrier-grade, open architecture, AMS has been deployed in IP, mobile, TDM and converged networks around the world, making it ideal for any service provider looking to offer voice mail, unified messaging, video messaging, unified communications, and more.

AMS subscriber features include automated speech recognition for navigation and voice activated dialing, Short Message Service (SMS), text-to-speech for e-mail access, subscriber self-web-provisioning and privacy screening.

AMS provides a browser-based provisioning interface, a SOAP interface to existing CRM systems, a service creation environment, and reliability and stability up to five-nines (99.999%). Since AMS is built on open web technologies using LDAP and IMAP, it can interface to existing LDAP/IMAP servers, or come bundled with LDAP/IMAP servers as part of the total solution.

As AMS resides on the APEX Multi-Service Platform (MSP), it is ideal for running complimentary services, such as prepaid calling, automated collect calling or conferencing services, increasing its revenue-generating capabilities. In addition, AMS’ modular design allows for growth-on-demand, minimizing initial capital investments and operating expenses, while maximizing ROI.